Pre-Order Terms & ConditionS

  • All pre-orders are final and non-refundable for change of mind.

  • Estimated turnaround time will be communicated at the time of placing your order.

  • We reserve the right to cancel pre-orders if minimum order quantity (MOQ) is not met. In such cases, you will receive a full refund.

Return/Refund Policy 

Applies only to purchases made through the Hope Church Store.

To Qualify for a Refund or Exchange, items must:

  • Be in saleable condition

  • Be unworn and unused

  • Have original tags and packaging

  • Be returned within 14 days of purchase

  • Include proof of purchase (e.g., invoice)

We will accept returns only if the item is:

  • Faulty (not due to customer misuse)

  • Incorrectly described

  • Different from what was ordered

Hope Christian Fellowship does not offer refunds or exchanges due to:

  • Change of mind

  • Wrong selection

  • Product not meeting personal expectations

Returning Your Item

You can return your purchase via Hope Church Reception within 14 days of receiving your order. After 14 days, returns will only be accepted if the item is faulty.

Once your return is received and approved, your refund will be issued to your original payment method. Please allow time for your bank to process it.

Faulty or Incorrect Items

Please inspect your items upon receiving your order. Contact Hope Church Reception or your LifeGroup leader immediately if your item is faulty, damaged, or incorrect. You will need to clearly identify the issue so we can assess it.

Privacy policy

Hope Christian Fellowship is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

Personal information such as:

  • Names, addresses, email addresses, phone numbers, credit/debit card details etc.

Collected through:

  • Website visits, purchases, donations, event registrations

  • Volunteering, job applications, contact with church staff/volunteers

  • Participation in Church activities, use of social media, or communication via phone, email, or face-to-face

Why We Collect It

  • To provide and improve services

  • For administrative or legal purposes

  • For communication and marketing (you may unsubscribe anytime)

Sensitive Information

Sensitive data (e.g. health, religion, etc.) is only collected:

  • With consent

  • As required by law

  • For directly related purposes

Third Parties

We prefer to collect your information directly. If we receive it from a third party, we’ll take reasonable steps to notify you.

Disclosure

We may share your information:

  • With third parties (with your consent)

  • As required or permitted by law

Security

We take steps to protect your information from misuse and unauthorized access. Personal information is retained for a minimum of 7 years, then securely disposed of or de-identified.

Access & Corrections

You can request access to or updates to your personal data by contacting us in writing. No fee applies for access, but administrative costs may be charged for copies.

Policy Updates

This policy may be updated from time to time. The latest version will be available on our website.

Contact Us

If you have any privacy questions or concerns, please contact:

Hope Christian Fellowship
53 Fourth Avenue, Klemzig SA 5087